THE BUSINESS CHALLENGE
Scorpion Security Products required a remote staff to handle incoming calls to their support line, to provide support for product operational issues; because their products were used in 889 stores located in 47 states across the nation. Support was needed on the following schedule:
5:00 PM to 12:00 AM Monday – Friday and 8:00 AM to 12:00 AM on Saturday and Sunday.
THE NORTHEAST DATA SOLUTION
Northeast Data acted as a Tier 1 call center to provide technical support to the client’s end user issues.
Scorpion Security Products had call center handling after hours for their remote staff to solve support issues, and Northeast Data did not miss a single incoming call. The Scorpion Security Products remote staff problems were 100% successfully resolved by Northeast Data.